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Data Protection & Terms

Privacy & Data Protection

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Durham Ear Care is committed to protecting your personal information and operating in full compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

In order to provide safe and appropriate ear wax removal services, we may collect certain personal information such as your name, contact details, and relevant medical information. This information is used only for legitimate healthcare and administrative purposes, including appointment bookings, treatment records, and communication regarding your care.

All personal information is stored securely and treated with strict confidentiality. Your data will not be shared with third parties unless required by law or where necessary for your care.

If you have any questions about how your information is stored or used, please contact us using the Contact Us section of this website.

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Medical Disclaimer

 

The information provided on this website is intended for general information purposes only and should not be considered medical advice.

Ear wax removal treatment will only be carried out after an assessment to ensure that the procedure is safe and appropriate. If you are experiencing ear pain, discharge from the ear, dizziness, sudden hearing loss, or have a history of ear surgery, you should seek advice from your GP or another qualified healthcare professional before booking an appointment.

The practitioner reserves the right to decline or postpone treatment if it is not clinically appropriate or if further medical assessment is required.

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Consent to Treatment

 

Before treatment takes place, patients will be asked to provide consent for the procedure.

This allows the practitioner to assess whether ear wax removal is safe and suitable for you. The procedure and any potential risks will be explained and you will have the opportunity to ask questions before treatment begins.

By proceeding with treatment, you confirm that the information you provide is accurate and that you understand the nature of the procedure.

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Infection Control & Hygiene

 

Durham Ear Care follows strict infection control procedures to ensure a safe and hygienic service.

All equipment used during treatment is either single-use or cleaned and sterilised according to recognised healthcare hygiene standards. Appropriate protective equipment is used where necessary, and all instruments and treatment areas are cleaned and prepared between each appointment.

Our aim is to provide treatment in a clean, safe, and professional environment for every patient.

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Insurance & Professional Standards

 

Durham Ear Care operates as a fully insured service. The practitioner providing treatment is trained in ear wax removal and works in accordance with recognised clinical guidance and safe practice standards.

We are committed to maintaining high professional standards and continuing professional development in order to provide a safe and reliable service.

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Cancellation Policy

 

If you need to cancel or rearrange your appointment, please provide at least 24 hours’ notice where possible.

Late cancellations or missed appointments may result in a cancellation fee. This helps ensure appointments remain available for other patients who may require treatment.

If you develop symptoms of illness or an ear infection before your appointment, please contact us to rearrange your booking.

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Who Should Not Have Ear Irrigation

 

ar irrigation is not suitable for everyone. Treatment may not be carried out if certain medical conditions are present. For safety reasons, ear irrigation may not be appropriate if you:

  • Have a current ear infection or ear pain

  • Have discharge from the ear

  • Have a perforated eardrum or a history of perforation

  • Have had recent ear surgery

  • Have a history of mastoid surgery

  • Have grommets currently in place (or recently removed)

  • Experience severe dizziness

  • Have had ear surgery within the last 12 months

If any of the above apply, we may advise you to seek assessment from your GP or another healthcare professional before treatment.

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What to Expect During Treatment

 

Your appointment will begin with a brief consultation and health questionnaire to ensure the procedure is safe for you.

The practitioner will examine your ears using a specialist otoscope to assess the ear canal and determine the presence of ear wax.

If suitable, ear wax removal will then be carried out using a gentle water irrigation system designed to safely flush softened wax from the ear canal. The procedure is normally quick and comfortable for most patients.

Once the treatment is complete, the ear canal will be re-checked to ensure the wax has been successfully removed.

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Aftercare Advice

 

Following ear wax removal, it is normal for your ears to feel slightly sensitive for a short period of time.

After your treatment we recommend:

  • Avoid getting water in the ears for 24 hours

  • Do not insert cotton buds or objects into the ear canal

  • Allow the ear to settle if it feels slightly sensitive or full

  • Contact us or seek medical advice if you experience pain, dizziness, or discharge

Your practitioner will provide any additional advice if required.

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